koibetTerms of Use
We at koibet operate a platform for live-dealer games, sportsbook markets, and slot games in jurisdictions where our services are permitted by law. These terms set out the conditions under which we provide access to our platform, process deposits and withdrawals, settle disputes, and protect our players' data and accounts.
When you join koibet, you agree to these terms. We enforce them consistently across all our players. Our terms cover account opening, identity verification, deposit and withdrawal mechanics, bonus conditions, game rules, dispute resolution, and your rights and responsibilities as a koibet player. We update these terms periodically, and we notify our players of material changes via email or in-app notice.
This page outlines our core policies. For specific questions about your account or our terms, our support team is available via email or in-app help.
Account Opening and Eligibility
We require all koibet players to be at least 18 years old and to provide accurate personal information during account registration. Our players must supply a valid email address, phone number, and national identity document. We verify this information against government records and payment provider databases to prevent fraud and money laundering.
Our account-opening process includes email confirmation and identity verification (KYC). We may request additional documents — such as proof of address or bank statements — to verify account ownership or to comply with regulatory requirements. Our players must complete verification before withdrawing funds from koibet.
We do not permit multiple accounts per player. If we detect duplicate accounts, we reserve the right to suspend or close them. Our players are responsible for keeping their login credentials secure and for notifying us immediately if they suspect unauthorized access.
Deposits and Payment Methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, or e-wallet accounts. All deposits are processed through encrypted payment gateways. Our players' payment information is never stored on our servers — payment processors handle all card and account data.
Deposits via mobile wallet (mobile banking, local payment, online payment, e-wallet) are credited instantly. mobile banking and local payment transfers typically complete within minutes. Bank transfers may take one to two business days depending on the bank's processing window. We do not charge deposit fees, but payment providers may apply their own charges.
-
1
Mobile wallet depositsInstant
online payment, e-wallet, mobile banking, local payment deposits credit immediately to the koibet account.
-
2
online payment and e-walletMinutes
mobile banking and local payment transfers typically complete within minutes.
-
3
Bank transfers1–2 days
Direct bank transfers may take one to two business days depending on the bank.
Withdrawals and Account Balance
Our players can withdraw funds at any time by requesting a withdrawal through their account dashboard. The withdrawal amount must not exceed the current account balance. We process withdrawals to the same payment method used for the most recent deposit, unless our players request an alternative method by contacting our support team.
Mobile wallet withdrawals typically complete within minutes. Bank transfers may take one to two business days. We do not charge withdrawal fees, but payment providers may apply their own charges. Our players' withdrawal requests are subject to verification checks to prevent fraud.
Bonus Terms and Conditions
We offer promotional bonuses to new and existing koibet players. All bonuses are subject to terms and conditions, which we display clearly at the time of offer. Bonus terms typically include a playthrough requirement — the number of times our players must wager the bonus amount before withdrawing it. Bonuses may be restricted to specific games or game categories.
We reserve the right to cancel or modify bonus offers at any time. If our players violate bonus terms — such as by placing bets that exceed the maximum allowed stake — we may forfeit the bonus and any winnings derived from it. Our players can view their bonus balance and playthrough progress in their account dashboard.
Game Rules and Settlement
All games on koibet are governed by their respective rules, which we display in the game information panel. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are settled by our dealers according to standard casino rules. Slot games are settled by certified random number generators (RNG). Sportsbook markets are settled according to official league results and governing body rulings.
We settle all bets automatically once the outcome is determined. Our players can view their settlement history in their account transaction log. If our players believe a settlement is incorrect, they can contact our support team with details of the bet and the disputed outcome.
Dispute Resolution and Complaints
If our players have a complaint about their account, a game outcome, or our service, they can contact our support team via email or in-app help. We investigate complaints and respond within five business days. If our players are not satisfied with our response, they can escalate their complaint to our management team.
We maintain a complaints log and use feedback to improve our service. Our players can also contact their local consumer protection authority if they believe we have violated applicable law or regulations.
Data Protection and Privacy
We protect our players' personal data using SSL encryption and secure server infrastructure. We do not share our players' information with third parties except as required by law or to process payments and verify identity. Our players can request access to their personal data or ask us to delete it by contacting our support team.
We retain account data for the duration of the account and for a period after closure as required by law. Our players' payment information is handled by certified payment processors and is never stored on our servers.
Jurisdiction and Legal Notice
Our services are available only where local law permits. Our players are responsible for verifying that access and use of koibet comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited by regulation. Our players in Jakarta, Surabaya, Bandung, Medan, and Semarang can access koibet where permitted by local law.
We reserve the right to restrict or terminate access to our platform for any player who violates these terms or applicable law. We may also restrict access if we detect fraud, money laundering, or other illegal activity.
Account Suspension and Closure
We may suspend or close a koibet account if our players violate these terms, engage in fraudulent activity, or breach applicable law. We notify our players of any suspension or closure and provide an opportunity to respond before taking final action. Our players can request account closure at any time through their account settings.
Upon account closure, we settle any outstanding bets and process any remaining balance as a withdrawal. We retain account records for the period required by law.
Changes to These Terms
We may update these terms at any time. We notify our players of material changes via email or in-app notice at least 30 days before the changes take effect. Our players' continued use of koibet after the notice period constitutes acceptance of the updated terms. If our players do not agree with the changes, they can close their account.