koibet Account Verification – Secure Access to Live Tables

We designed our verification flow to be straightforward and transparent. Our players submit documents once, and our system stores them securely using SSL encryption. Verification typically completes within one business day, though peak periods around Idul Fitri, Idul Adha, or Imlek may extend timelines. Our support team monitors all submissions and contacts our players if additional information is needed.

Why koibet Requires Account Verification

Account verification is a regulatory requirement for online gaming platforms. We verify our players' identities to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Verification also protects our players by preventing unauthorized account access and ensuring that withdrawals go to the correct person.

Our verification process is standard across the industry. We collect the same information that banks and payment providers require. Once our players complete verification, they can deposit, wager, and withdraw without additional verification steps — unless they request account changes or our system flags unusual activity.

Documents Required for koibet Verification

Our verification process requires three document types: a national ID, proof of address, and email confirmation. The national ID can be a passport, driver's license, or national identity card. The ID must be current and clearly show the player's full name, date of birth, and ID number.

Proof of address must be dated within the last three months and show the player's name and residential address. Acceptable documents include utility bills, bank statements, rental agreements, or government correspondence. The document must be legible and match the name on the national ID.

• 1
  National IDRequired

  Passport, driver's license, or national identity card. Must be current and show full name, date of birth, and ID number.

• 2
  Proof of addressRequired

  Utility bill, bank statement, or rental agreement dated within the last three months. Must show name and residential address.

• 3
  Email confirmationRequired

  Our players confirm their email address by clicking a verification link sent to their inbox. This step happens during account signup.

Document Format and Quality

Our players can upload documents as JPG, PNG, or PDF files. Each file must be under 5 MB and show the document clearly — no blurry photos or partial scans. Our system automatically checks file quality and rejects images that are too dark, too bright, or cut off.

Our players can retake photos or rescan documents as many times as needed before submitting. We recommend using natural lighting and a flat surface to ensure the document is fully visible and legible.

Step-by-Step Verification Process on koibet

Our verification process begins during account signup. Our players create an account with their email and password, then confirm their email by clicking a verification link. After email confirmation, our players enter their personal details: full name, date of birth, and national ID number.

Next, our players upload their national ID and proof of address through our secure document portal. Our system accepts JPG, PNG, and PDF files. Our players can upload documents from their computer or mobile device. Once both documents are uploaded, our players review their submission and confirm that all information is correct.

Verification walkthrough – 3 min

Our players can track their verification status in real time through their account dashboard.

After submission, our verification team reviews the documents. Our players receive an email notification when their verification is approved or if additional information is needed. If our team requests clarification, our players can resubmit documents or contact our support team for guidance.

What Happens After Verification

Once our players are verified, they unlock full access to koibet. They can deposit funds using e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer to local payment, online payment, e-wallet, or mobile banking accounts. They can access all live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo — across all table limits. They can place bets on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports markets including Mobile Legends, Free Fire, and PUBG Mobile.

Most importantly, our verified players can withdraw their winnings. Withdrawals process through the same payment methods used for deposits. Our players can request a withdrawal at any time, and our system processes it within standard banking windows. Our players in Jakarta, Surabaya, Bandung, Medan, and Semarang can withdraw to their local bank accounts or mobile wallets without additional verification steps.

Verification Status and Account Dashboard

Our players can check their verification status anytime by logging into their koibet account and navigating to the Account Settings section. The dashboard displays the current status: pending, approved, or needs more information. If our team requests additional documents, the dashboard shows exactly what is needed and provides a deadline for resubmission.

Our players can also contact our support team via email or in-app help if they have questions about their verification status. Our support team responds in English and Indonesian and can provide updates on pending submissions or help resolve document issues.

Common Verification Issues and Solutions

The most common verification issue is document quality. If our system rejects a document, it is usually because the image is too dark, too local paymentght, or partially cut off. Our players can retake the photo or rescan the document and resubmit. We recommend using natural lighting and ensuring the entire document is visible in the frame.

Another common issue is a mismatch between the name on the national ID and the name entered during signup. Our players must ensure their full name matches exactly on all documents. If there is a discrepancy, our players can contact our support team to update their account information or resubmit documents with the correct name.

If our players' proof of address is older than three months, our system will request a newer document. Our players can submit a recent utility bill, bank statement, or other acceptable proof of address. If our players have recently moved, they can submit a rental agreement or government correspondence showing their new address.

Data Security and Privacy

We protect all personal data using SSL encryption and secure servers. Our players' documents are stored in encrypted form and are never shared with third parties except as required by law or payment processors. Our system automatically deletes documents after a set retention period unless our players request otherwise.

Our players can request a copy of their stored documents or request deletion at any time by contacting our support team. We comply with all data protection regulations and provide our players with full transparency about how their information is used.

Account Recovery and Re-verification

If our players forget their password, they can reset it through the login page by entering their email address. Our system sends a password reset link to their inbox, and our players can create a new password within 24 hours. If our players cannot access their email, our support team can help verify their identity and restore account access.

If our players' account is suspended or locked, it is usually due to unusual activity or a failed verification step. Our support team can investigate and help our players restore access. In rare cases, our players may need to resubmit verification documents if our system flags a security concern.

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