koibet Casino & Sportsbook Data Care
This page describes what we collect when you use koibet and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle disputes, and comply with applicable law. We encrypt all data using SSL protocols and store it on secure servers. We do not sell your information to third parties.
Our privacy policy covers account registration, payment processing, game activity, customer support interactions, and cookies. We retain your data for the duration of your account and for a period after closure as required by law. You have the right to access, correct, or request deletion of your personal data by contacting our support team.
Our commitment is to handle your information transparently and securely. This page outlines our practices in detail.
What Data We Collect at koibet
We collect personal information when you register an account on koibet. This includes your name, email address, phone number, date of birth, and national identity number. We also collect your residential address and payment information (bank account or mobile wallet details). We use this information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations.
We collect game activity data — your bets, game outcomes, and account balance — to settle disputes and provide account history. We collect support interactions — emails, chat messages, and support tickets — to resolve issues and improve our service. We may also collect device information (browser type, operating system, IP address) to detect fraud and ensure platform security.
How We Use Your Data
We use your personal data to operate koibet and provide our services. We verify your identity to prevent fraud and money laundering. We process your deposits and withdrawals using your payment information. We settle your bets and manage your account balance. We respond to your support requests and resolve disputes.
We use your data to comply with applicable law and regulatory requirements. We may share your information with payment processors, identity verification services, and law enforcement if required by law. We do not share your data with marketing partners or third-party advertisers.
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Account verificationKYC
We verify your identity using government ID and proof of address.
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Payment processingDeposits & withdrawals
We use your payment information to process transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
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Fraud detectionSecurity
We analyze your activity to detect suspicious behavior and prevent unauthorized access.
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Customer supportService
We use your support interactions to resolve issues and improve our service.
Third-Party Data Processors
We work with third-party service providers to operate koibet. Payment processors handle your payment information and never share it with us directly — we receive only confirmation that a transaction succeeded or failed. Identity verification services check your government ID and proof of address against official records. These processors are bound by confidentiality agreements and may not use your data for any purpose other than providing their service to us.
Our servers may be located outside your jurisdiction. Your data is encrypted in transit and at rest, so it remains protected regardless of server location. We comply with applicable data protection laws in all jurisdictions where we operate.
Cookies and Tracking
We use cookies to remember your login session and to track your activity on koibet. Cookies are small files stored on your device that help us recognize you when you return. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). We do not use cookies to track you across other websites.
You can disable cookies in your browser settings, but this may prevent koibet from functioning properly. We also use analytics tools to understand how our players use our platform — this helps us improve our service and fix technical issues.
Your Rights and Data Access
You have the right to access your personal data by contacting our support team. We will provide a copy of all information we hold about you within 30 days. You also have the right to correct inaccurate data — if your address or phone number changes, you can update it in your account settings or by contacting support.
You have the right to request deletion of your personal data, subject to legal retention requirements. We may retain your data for a period after account closure to comply with anti-money-laundering regulations and to resolve disputes. You can also request that we restrict how we use your data or object to certain uses.
Data Security and Encryption
We protect your data using SSL encryption, which scrambles your information so it cannot be read by unauthorized parties. All data transmitted between your device and our servers is encrypted. We store your data on secure servers with restricted access and regular security audits.
We do not store payment card information on our servers — payment processors handle all card data. We store your bank account and mobile wallet information encrypted and accessible only to authorized staff. We require all staff to sign confidentiality agreements and undergo security training.
Data Retention and Account Closure
We retain your personal data for the duration of your koibet account. After you close your account, we retain your data for a period required by law — typically three to seven years for anti-money-laundering compliance. We delete your data after this retention period expires, unless we are required to retain it longer by law.
If you request account closure, we process your request within five business days. We settle any outstanding bets, process any remaining balance as a withdrawal, and begin the data retention period. You can request deletion of your data after the retention period by contacting our support team.
Contact and Data Subject Rights
If you have questions about our privacy practices or want to exercise your data rights, contact our support team via email or in-app help. We respond to data access requests within 30 days. We respond to data deletion requests within 30 days, subject to legal retention requirements.
Our players in Jakarta, Surabaya, Bandung, Medan, and Semarang can contact us with questions about how we handle their data. We maintain a data protection officer who oversees our privacy practices and can be reached through our support team.
Policy Updates
We may update this privacy policy at any time. We notify our players of material changes via email or in-app notice at least 30 days before the changes take effect. Your continued use of koibet after the notice period constitutes acceptance of the updated policy. If you do not agree with the changes, you can close your account.